Refund policy

1. Failed video generations

If a video fails to generate, the credit used for that video is refunded automatically to the same influencer wallet. You do not need to ask.

This covers provider failures, unreachable media we cannot recover, and other generation errors we mark as failed in the app.

2. Subscriptions

Subscriptions are billed in advance through Stripe and renew until you cancel. You can cancel any time; access continues until the end of the period you already paid for.

We do not refund the remaining days of a billing period that has already started, except where the law requires it or we withdraw a paid feature we cannot replace.

3. Trial, quick videos and top-ups

One-time trial and credit top-up purchases are charged when you start them. Credits that produce a finished video are not refunded.

Credits that never produce a finished video because generation failed are returned under section 1.

4. Charged in error

If you believe you were charged in error, or a paid feature was materially unavailable to you, email info@hooknetik.com within 14 days of the charge. Include the account email and the Stripe receipt or invoice ID if you have it.

We will review it and refund or credit where the charge was wrong or the paid feature was unavailable for reasons that were not your fault.

5. What is not refundable

Except as required by law or stated here, payments for videos that were successfully produced are not refundable — including if you later decide not to post them, dislike the creative result, or cancel mid-period.

Chargebacks or payment disputes raised in bad faith may lead to the account being closed.

6. Who to contact

Refund questions: info@hooknetik.com. Hooknetik is operated by Enabler Tech LLC (Delaware). Full contract terms are on the Terms page; this policy restates the refund rules in one place.