Privacy Policy

Hooknetik (the "Service") is provided by Enabler Tech LLC, a Delaware limited liability company, 1521 Concord Pike, Ste 301C, PMB #5019, Wilmington, DE 19803, USA. We are the data controller for the personal data described here.

For privacy questions or requests, email info@hooknetik.com. Company details are at enablertechllc.com.

This policy was last updated on 4 November 2026.

Account data: your email address, display name and profile picture if you sign in with Google, and the login credentials you choose. We also record when an account was created and when it last signed in.

Influencer and creative data: the descriptions, traits, niches and names you enter; any photo you upload to build an influencer; the outfits and hairstyles we generate from that face; the products you add, including product photos, descriptions and any Shopify items you import.

Video and calendar data: the videos we generate for you, their captions, statuses and results, the templates you browse or hide, and the days you schedule.

Billing data: your plan, credits, wallet balance and payment records. Card numbers, expiry dates and payment-method credentials are collected and processed by Stripe on their own pages — we never see or store them. We keep the fact of a payment, its amount, its status and Stripe's reference.

Usage and device data: pages viewed, clicks, scrolling and mouse movement captured by Microsoft Clarity, plus technical logs such as IP address, browser, device and referring page. Clarity records sessions so we can see where people get stuck.

Support data: anything you send us by email or through the app.

To create and run your account, and to make the videos you ask for — that is, to perform our contract with you.

To charge you correctly, grant credits, refund failed generations and keep accounting records.

To keep the Service working and safe: debugging, monitoring job runs, preventing abuse, fraud and unlawful use.

To improve the product — understanding which steps confuse people, which templates get used and where videos fail.

To email you about your account: receipts, credits refunded, videos finished, and changes you asked us to tell you about. We do not sell your data and we do not add you to marketing lists you did not ask for.

Where we rely on your consent — for example non-essential analytics — you can withdraw it at any time.

Our infrastructure and hosting provider, which stores the database and our private file storage buckets.

Stripe, which processes payments and subscriptions.

AI generation providers, who receive the images, prompts and source clips needed to produce your influencer's face, outfits and videos, and return the finished media.

Our email delivery provider, which sends receipts and account notifications.

Microsoft Clarity, which records how the site is used.

Anyone you choose: if you make a template available to other Hooknetik users, or share a video, those materials go to them.

Public authorities, where we are legally required or to protect someone's safety, rights or property.

We do not sell personal data, and we do not share it for third-party advertising.

Your uploads and generated media are held in private storage buckets that are not open to the public; we issue time-limited signed links so third parties cannot hotlink them.

We keep account, creative and billing data while your account is open. When you close it we delete your content and media, except records we must retain — for example invoices and payment records for tax and accounting, and records needed to prevent fraud or resolve disputes.

Session recordings from Clarity are kept for the retention period set in our Clarity settings and are then deleted.

Hooknetik uses a small number of cookies and similar technologies: those needed to keep you signed in and to make the site work; Microsoft Clarity's analytics and session-recording cookies so we can understand how the Service is used; and Google Tag Manager / Google Analytics so we can measure traffic and conversions such as a finished video.

You can block or delete cookies in your browser settings. Blocking essential cookies will break sign-in. To opt out of Clarity recording, visit Microsoft's Clarity opt-out page at https://clarity.microsoft.com/opt-out. Google's analytics opt-out browser add-on is at https://tools.google.com/dlpage/gaoptout.

Where the law gives you the right, you can ask us for a copy of your personal data, ask for it to be corrected or deleted, object to or restrict some processing, withdraw a consent, or ask for your data in a portable format.

You can also stop a subscription, pause an influencer's daily calendar, or delete an influencer from inside the app at any time.

Email info@hooknetik.com with your request and we will handle it within 30 days. We may need to verify who you are before answering. If you are not happy with how we handle a request you can complain to your local data protection authority.

Access is limited by role, media is stored in private buckets behind signed links, payments are handled by Stripe rather than on our servers, and we log job and failure details so problems can be traced.

No method of transmission or storage is completely secure, so we cannot promise absolute security — we commit to protecting your data in proportion to its sensitivity and to telling you if a breach affects you.

Hooknetik is not for people under 18, and we do not knowingly collect their data. If you think a child has given us data, email info@hooknetik.com and we will delete it.

We are based in the United States and our providers process data there and elsewhere. Where your data leaves your country we use providers that apply recognised safeguards, and we only share what is needed for the job.

If this policy changes in a way that matters to you, we will update this page and, where appropriate, tell you by email or in the app.